Q: What is Tetrus?
A: Tetrus is an online store specializing in gaming goods. We offer a range of products including gaming keyboards, mice, headsets, controllers, and more.
Q: How can I contact Tetrus if I have any questions?
A: If you have any questions or concerns, please don't hesitate to email us at [email protected]. We're always here to help!
Q: Do you offer free shipping?
A: We offer free shipping on most orders. However, for some international orders, a shipping fee may apply depending on the destination country.
Q: Which countries do you ship to?
A: We ship to almost every country in the world.
Q: How long does it take for my order to arrive?
A: Delivery times typically range from 7-14 business days. However, please note that due to COVID-19, shipping times may be longer than usual.
Q: What is your policy on refunds and returns?
A: As a dropshipping company, we don't have the ability to accept refunds or returns at this time. However, if you have any issues with your order, please contact us at [email protected] and we'll do our best to help resolve the issue.
Q: What payment methods do you accept?
A: We accept all major credit cards for payment.
Q: Are your products authentic?
A: Absolutely! We source our products directly from the manufacturers and guarantee their authenticity.
Q: Do you offer warranties?
A: Yes, all of our products come with a manufacturer's warranty. If you need assistance with a warranty claim, please contact us at [email protected].
Q: How can I track my order?
A: We're sorry, but we don't currently offer a tracking service. However, we'll email you once your order has been shipped, so you know it's on the way.